Help
Shipping & returns
Soft policies for a soft brand — free shipping on orders $75+, clear timelines, and 30-day returns on unused items.
Free shipping
Orders $75+
Standard rate
$5.95 under threshold
Processing
1–3 business days
Returns
30 days · unused
After you purchase
What happens next
From checkout to your door — here's exactly how shipping works once you hit pay.
01
You place your order
Checkout is secured by Stripe. You’ll enter your shipping address, choose a rate, and pay with card or Apple Pay. Your bag is held only for items still in stock.
02
We confirm & prepare
You’ll get an order confirmation by email right away. We pack your ritual pieces in kraft packaging — usually within 1–3 business days (Monday–Friday, excluding U.S. holidays).
03
It ships to you
Once your order leaves us, you’ll receive a shipping confirmation with carrier details and a tracking link when available. Delivery is typically 3–7 business days after shipment for standard U.S. service.
04
Open & begin the ritual
Inspect your order when it arrives. If something’s missing or damaged, contact us within 7 days with your order number and photos — we’ll make it right.
Shipping policy
Rates, regions & timing
Where we ship
We currently ship within the United States, including the contiguous 48 states. Orders ship from our Miami-based fulfillment. If you need help with Alaska, Hawaii, or APO/FPO addresses, email us before ordering — we'll confirm options.
Shipping rates
- Free standard shipping on orders of $75 or more (before tax).
- Standard shipping is a flat $5.95 on orders under $75.
- Shipping is calculated at checkout based on your bag total. Free shipping unlocks automatically when you cross the threshold.
Processing & delivery
- Processing: 1–3 business days after payment clears (stock-dependent).
- Standard delivery: typically 3–7 business days after your order ships.
- Peak seasons, weather, and carrier delays can extend delivery. Tracking is the best source of truth once the label is created.
- Orders placed on weekends or holidays begin processing the next business day.
Tracking & updates
After checkout, check the email used at purchase for:
- Order confirmation (immediate)
- Shipping confirmation with tracking (when available)
Can't find it? Check spam/promotions, or write us at vestedbeauty@proton.me with your order number or the email on the order.
Address accuracy
Please double-check your shipping address at checkout. We can't guarantee changes after an order is packed. If a package is returned as undeliverable due to an incorrect address, we may charge re-shipping or process a refund minus original shipping.
Returns
30-day soft returns
We want you to love your ritual tools. If something isn't right, we offer a 30-day return window from the delivery date on unused, unopened items in original packaging (tags and kraft packaging included when applicable).
How to start a return
- Email vestedbeauty@proton.me with your order number, items to return, and reason.
- We'll reply with approval and return instructions (and a label when applicable).
- Ship items back in protective packaging. Keep your tracking number until your refund is complete.
- Once we receive and inspect the return, refunds go back to your original payment method — usually within 5–10 business days after we process it (banks may take a little longer to show the credit).
What we can't accept
- Used, washed, or opened personal-care tools and pads
- Items returned after 30 days from delivery
- Items without original packaging when required
- Final-sale or marked clearance pieces (if noted at checkout)
Damaged or wrong item
If your order arrives damaged or we sent the wrong piece, contact us within 7 daysof delivery with photos. We'll replace or refund at no cost to you — including return shipping when the error is ours.
Exchanges
Need a different stone (jade vs rose quartz) or kit? Email us — we'll usually process a return on the original and help you place a new order so inventory and variants stay accurate.
Still need help?
We're here for the full vow
Questions about an order, tracking, or a return — reach out anytime. We read every message.
vestedbeauty@proton.me · P.O. Box 440571, Miami, FL 33144