Refund Policy

30-day soft returns

We want you to love your ritual tools. If something isn't right, you may return unused, unopened items in original packaging within 30 days of delivery for a refund of the product price. Shipping charges are typically non-refundable unless the return is due to our error.

How to request a refund

1. Email vestedbeauty@proton.me with your order number, items, and reason.
2. We'll reply with approval and return instructions (and a label when applicable).
3. Ship items back in protective packaging and keep tracking until your refund posts.
4. After we receive and inspect the return, we issue a refund to your original payment method — usually within 5–10 business days (your bank may take longer to show the credit).

What is refundable

• Unused products in original condition and packaging within the return window
• Wrong or damaged items we shipped — including return shipping when the error is ours (report within 7 days of delivery with photos)
• Canceled orders that have not yet shipped (full refund of product and any prepaid shipping)

What we can't refund

• Used, washed, or opened personal-care tools and pads
• Returns requested after 30 days from delivery
• Items missing required original packaging
• Final-sale or clearance pieces marked as such at checkout
• Original outbound shipping fees on customer-initiated returns (unless required by law or our error)

Partial refunds & restocking

If an item is returned used, incomplete, or outside policy, we may refuse the return or issue a partial refund at our discretion. We do not charge a restocking fee on approved returns that meet this policy.

Exchanges

Need a different stone (jade vs rose quartz) or kit option? Email us — we usually process a return on the original order and help you place a new one so inventory stays accurate.

Related policies

Shipping timelines and rates are on our Shipping & Returns page. Site use and purchase terms are in our Terms & Conditions. For quick answers, visit Help & FAQ.